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Wednesday, December 29, 2010

Zappos - Free Shipping & 365-Day Return Policy. Love It!

Have you ever ordered shoes online and had them at your front door the next? If you have, I'm sure you paid twice the amount the shoes cost in the first place. I have used Zappos to order shoes about 4 times now and every time I've had my shoes delivered next day.

The first two times I ordered from Zappos I needed to return them and get the same shoes half a size bigger. I called their Customer Service and they were honestly very nice and it felt more like I was talking to a friend than some CS rep. She let me know that there was a return slip, already pre-paid, with my shoes so I stuck the shoes back in the box they came from, put the return slip on and I received the shoes in the right size about 2 weeks later. This is because the return shipping isn't as fast as when they initially ship it to you. I didn't like the fact that when you return the shoes, they give you a refund and you practically have to re-order them. The only reason it took that amount of time was because I ordered the wrong size the first two time, the two after those my order cam just as fast, overnight or the day after that. Even with the long wait the first two purchases I adore Zappos.

I love to shop for DC Shoes, Vans, Converse and other shoes through their website. Their 2-day shipping is ALWAYS free and they have a 365-day refund policy. Zappos is known for selling shoes but they also sell beauty products, clothing accessories and more.

Disclaimer: This is a paid post for which I will be compensated. Please note: All opinions are my own and I have provided a fair and honest review. I was not under any obligation to give a positive review.

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