Student-Saving-Bucks: Update: Target Mishap

Wednesday, February 23, 2011

Update: Target Mishap

As I previously reported on one of our recent trips to Target, we were ridiculously denied the Free Freezer bag from the frozen food deal at Target this week. After sending Target.com an upsetting email I had one waiting in my inbox the next morning. They let me know they were sorry for the mishap, that they had called the store and settled things and to go pick up the bag they had set aside for me.

So, along with coupons for a mini Up & Up trip, my sister headed to pick up the bag. My name was misspelled, but at least they were nice and apologized and even attached a $3 Off "With Our Apologies" Target coupon (good for anything in store). I'll most likely use it to roll it on some more SoBe. Hopefully they don't mess it up again.

P.S. The bag is super adorable! :) I always advise people to email Target.com when you've had a very bad shopping experience. I don't like receiving "glares" from cashiers when I use my coupons, and if you're a couponer, I'm sure you don't either. The feedback I give will hopefully help Target reevaluate how to train their workers better.

Comments (9)

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icemaiden013 32p · 735 weeks ago

I had an awful experience the other day with a 'customer service supervisor' in my local Target. I'd not gone to that location for a while cause the very same lady gave me hassle before about my coupons. I asked for the manager and he agreed with me that I was right. I just wrote an email to target.com (the online submitted form, is that the right place to contact them?) complaining about the treatment I have gotten twice by members of staff in my Target!

2 replies · active 735 weeks ago

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Ai Mei - SSBucks 54p · 735 weeks ago

Yeah. Thats the right place, just choose "Shopping Experience" on the drop-down box and send your email off :)

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icemaiden013 32p · 735 weeks ago

Thanks :)

It's a total nightmare, I've not found one place to shop (not WAG, CVS, Target, Walmart) that doesn't give me some kind of trauma about using coupons here...it's really awful!

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Vicki · 735 weeks ago

I had an experience today and was just looking for an emai address for them. I can't say the situation was Targets fault, it truly fell on my poor planning, but it frustrated me that after we voided the transaction I was out the $75.00 worth of coupons I had intended on using. The cashier had already smoked them in the drawer. I was hoping that bringing something like this to light might convince them to train their cashiers to wait until the transaction was complete before dropping the coupons in the drawer. Its bad enough I left Target without my intended purchases, but I also feel like I lost $75.00 worth of purchasing power in the process.

1 reply · active 735 weeks ago

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Ai Mei - SSBucks 54p · 735 weeks ago

$75? Wow. I don't think I would've left until they hand picked every coupon out, that is a lot of money for me and anyone trying to save money. I would definitely email them. Just head to their website under "contact me" and choose "shopping experience". I always get a pretty quick reply.

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Vicki · 735 weeks ago

Ummm.. "smoked" should be slipped. Stinkin' t9 auto correct.

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Ashleigh · 735 weeks ago

I guess the bag is kinda cute and actually larger than I thought it'd be! =) I'm just not sure if there will be any left when I go!

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Taylor · 735 weeks ago

I had a horrible experience today and I can't find the form anywhere! I have been looking all over the contact page and it's nowhere to be found! Ai Mei, would you mind posting a link, please?

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SCrew you guys · 632 weeks ago

screw you guys with your coupons, sometimes were 5 min from goign home and a coupon crazy person comes to your register and makes you spend 5-20 minutes scanning coupons and then they get mad when you tell them its only 1 coupon per item like it says on the damn coupon and they have the nerve to get mad at you. assholes